Support tickets can still be created through the admin portal. We've removed the entry point for end users with work and school accounts to contact support from within the product. Learn more.Ĭontact support entry point removed. Use the OneDrive sync health dashboard in the Microsoft 365 Apps Admin Center to get an executive summary of everything happening with OneDrive so that you can resolve common issues quickly and focus on other strategic tasks as an administrator. General Availability: OneDrive sync health dashboard. We've updated the Settings experience to make it easier for you to manage OneDrive Sync. With this change, users would only see the parent folder in the recycle bin, allowing them to restore everything easily, and quickly. In the past, if a user deleted a folder, all the contents of the folder would show up as individual items in the recycle bin. We've changed how OneDrive sync propagates deletes to the backend, allowing the web recycle bin to match the actions of the user. The option to fork the document will be removed. After this change, the user can only open the document with a conflict in Office to merge the changes. Previously, clicking the “Resolve” action on a conflict would require the user to choose between opening the file in the Office desktop app to merge changes or keeping both versions of the file (forking the document and appending the computer’s name to the forked file). Updated experience for Office document conflict resolution. There is no change at this time for users that have the feature disabled from OneDrive settings or by admin policy. We are updating the OneDrive sync app advanced settings for Files On-Demand for users who have the feature enabled. The behavior change occurs for users who have Files On-Demand enabled. Updated Files On-Demand settings on Windows. Note: when a folder contains files stored only in the cloud, those files will not be moved they will remain in the cloud. Users will now have the option to restore the files back to their original location. We are updating the behavior when users turn off folder backup. Improvements to folder backup opt-out experience. We've resolved product issues to improve the reliability and performance of the OneDrive sync app.
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